SolvPath : The AI Solution for Customer Support Without Human Interaction

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THE CHALLENGE

Solvpath began with a simple notion, What if there were a way to automate a series of common and even complex consumer tasks. Bypassing costly call centers and providing an easy to navigate self-service solution. The client knew first-hand the time and costs associated with using call centers, and how important quality customer support was. The client also was tuned into the increasing tendency of consumers picking up their cell phones for problem-solving, as well as the growing trend of self-service-style systems.

Solution

Solvpath delivers an e-commerce support solution that is not only functional, reliable, and extremely cost-effective, but also analytical. Solvpath products work better than any call center agent or support staff to collect useful data on the e-commerce experience to help refine the customer experience for future customers. Solvpath delivers an e-commerce support solution that is not only functional, reliable, and extremely cost-effective, but also analytical. Solvpath products work better than any call center agent or support staff to collect useful data on the e-commerce experience to help refine the customer experience for future customers.

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