We built an AI-powered eCommerce platform for convenience retailers, QSRs, and specialty stores to enhance digital presence and streamline operations. It offers personalized web and mobile ordering, smart delivery management, real-time inventory tracking, AI-driven recommendations, an AI voice agent, and actionable customer insights, boosting sales, engagement, and efficiency without heavy in-house resources.
AI-Powered eCommerce Platform For Convenience Retailers
AI-Powered eCommerce Platform For Convenience Retailers
Problem
The client reached out to develop a platform that could streamline retail operations and improve the online shopping experience. They faced challenges in managing inventory efficiently, tracking sales across multiple channels, and understanding customer behavior. Manual processes were leading to errors, operational inefficiencies, and missed growth opportunities. Additionally, they lacked actionable insights from their data, making it difficult to forecast demand, optimize operations, and deliver a seamless shopping experience.
Solution
We built a scalable eCommerce + operations platform that centralizes inventory management, sales tracking, AI-driven recommendations, customer intelligence, and automated retail workflows into a single system, delivering a seamless
shopping experience across web, mobile, and in-store kiosks.
Use Cases
Team
Services we offered
Market Specifics
Deliverables
Client Goals
The client wanted to build a platform that could:
Streamline Operations
Automate inventory management, order processing, and sales tracking to reduce manual work and errors.
Enhance Customer Experience
Provide a seamless, personalized shopping journey across web and mobile.
Leverage AI for Insights
Use data-driven analytics to understand customer behavior, forecast demand, and optimize business decisions.
Integrate Advanced Features
Include tools like an AI voice agent to support customers and improve engagement.
Boost Efficiency & Growth
Enable smarter decision-making, reduce operational bottlenecks, and drive increased sales.
Target audience
Convenience Stores
Dollar Stores
Liquor Stores
Specialty Stores
Quick Serve Restaurants (QSRs)
Small to Medium Enterprises (SMEs)
Core Features
Direct Ordering Solution
Enables retailers to set up a branded ordering experience quickly, saving time and activation costs.
Multi-Channel Integration
Centralizes ordering, reporting, and financial data from Uber Eats, Grubhub, and DoorDash in one place
AI Voice Assistant
AI-powered agent that handles digital ordering and enhances customer engagement through voice interactions.
Virtual Kiosk System
Lets customers shop in-store on their own devices for a seamless, contactless experience.
Advanced Analytics
Turns retail data into actionable insights to help retailers make informed, growth-driven decisions.
Managed Services
Expert support for menu digitization, inventory, compliance, delivery setup, and branding across all sites.
Settlement and Residency Support
Assists with post-arrival processes, including residency applications.
Eligibility Assessment
Provides personalized advice on visa eligibility based on individual profiles.
Case Management for Attorneys
Facilitates communication and document sharing with immigration lawyers.
Success Prediction Analytics
Analyzes potential risks in applications to enhance approval chances.
Additional features
Merchandise Digitization
Transforms product listings by enriching them with images, nutritional facts, and other relevant details, ensuring a seamless digital shopping experience.
Location Analysis
Utilizes data to predict store performance by analyzing proximity, inventory, and key attributes, helping retailers identify high-potential locations for online success.
Seamless Marketplace Listing
Handles contracts, negotiations, and marketplace management, facilitating retailers’ entry into digital channels without the associated complexities.
Operational Uptime Monitoring
Employs anomaly detection, hardware monitoring, and uptime tracking to ensure that digital stores remain operational without disruptions.
Ratings & Feedback Management
Allows retailers to respond to customer reviews and offer targeted discounts, enhancing customer retention through AI-driven insights.
Refunds & Disputes Automation
Streamlines the process of managing refund disputes, safeguarding margins, and recapturing sales effortlessly.
Results
BEFORE
✕
Disconnected retail systems
✕
Manual inventory and sales tracking
✕
No customer behavior insights
✕
Poor demand forecasting
✕
Operational inefficiencies across stores
✕
Limited scalability for multi-store growth
AFTER
✓
Unified commerce platform across all stores
✓
Real-time inventory + sales visibility
✓
AI-driven customer insights and forecasting
✓
Personalized shopping experiences
✓
Automated operations and reporting
✓
Scalable system powering thousands of stores
Tech Stack
Front-End
Ionic React
Capacitor
Next.js
Back-End
Nest.JS
ExpressJS
Sequelize orm
Type ORM
AWS lambda
Deployment Strategy
AWS Cognito
AWS Cloudwatch
EC2
ECS
Cloudfront
S3
AWS-IAM
Sonarqube
Integrations
Explo
Persona
Stripe
Finix
Mixpenal
Intercom
Posthog
Chatwoot
AI-Powered Sales Automation for a Corporate Gifting E-Commerce Store
Introduction Problem Goals Features Tech Stack Quality Assurance AI-Powered Sales Automation for a Corporate Gifting E-Commerce Store Esketchers designed and built a fully automated inquiry [...]
AI-Powered SEO & Content Automation Platform
Introduction Problem Goals Features Tech Stack Quality Assurance AI-Powered SEO & Content Automation Platform Esketchers developed an advanced AI-powered platform to streamline and enhance on-page [...]
AI-Powered Fintech Solution For CPA Practice Management
Introduction Problem Goals Features Tech Stack Quality Assurance AI-Powered Fintech Solution For CPA Practice Management Esketchers developed AI-powered fintech solutions for the practice management of [...]
See more projects
Book a consultation with one of our experts now. Book a consultation with one of our experts now.
